Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How long does shipping take for my DIFF eyewear?
Standard shipping typically takes 3 to 7 business days within the United States. International shipping times vary by location, usually arriving within 10 to 14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that items marked as Final Sale or Clearance are not eligible for returns or exchanges.
Do your sunglasses offer UV protection?
Yes, all DIFF sunglasses are designed with 100% UVA/UVB protection to keep your eyes safe while maintaining a high-fashion look.
Can I order prescription lenses through your site?
Absolutely! We offer a wide range of prescription options. Simply select the 'Prescription' toggle on your favorite frame and upload your valid doctor's prescription during checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.